Welcome ASQ Members!

Attention: If you can help by speaking at either the Technical or Membership Sessions at our monthly meetings, or recommending a speaker, please contact the Section Chair or another Leadership member.


To receive monthly email updates from the Section, update your email information at ASQ National. (After logging in, click “My Account“; under Communication, click “Opt In/Opt Out“; then click “Edit“, then check the box next to “Section Communication“.) Section 800 will not distribute your email address or send unnecessary messages.

ASQ Cleveland is looking for an opportunity to visit a local company for a membership meeting in 2019. If your company is interested in hosting the Section for a monthly meeting and facility tour, contact the Section Chair or Programming Chair. (Use of a cafeteria or similar area would be helpful for dinner.)

Welcome new members! (December):

Robert Kunszt, Daniel Morrison, Lisa D. Young




Location:       Tri-C Corporate College East: 4400 Richmond Rd, Cleveland, OH 44128, unless otherwise noted (click here for printer-friendly directions).


From I-271: Take the LOCAL lanes to the Harvard Road exit. Turn west onto Harvard Road. Turn left (south) onto Richmond Road, Corporate College East will be on your right.

5:15 to 5:45 PM                      Technical Session – *when listed*
5:45 to 6:30 PM                      Networking. Also, Dinner *only* when listed (reservation required)
6:30 to 7:30 PM                      Presentation/Questions

When dinner is listed, reservations for dinner are REQUIRED to allow proper planning to ensure everyone who placed a reservation receives a meal.

Dinner cost is $5. Call the Meeting Reservation Line at 216-556-0723 to register for dinner and/or meetings no later than 12 o’clock noon the Monday prior to the Wednesday meeting.

Meeting schedule:

Wednesday, February 19, 2020 – Corporate College East

5:15 PM – Technical Session – (none scheduled yet)
5:45 PM – Networking
6:30 PM – Member Session – Bob Graham, “To Error is Not Human.”
  • Defects versus Errors
  • Types of Errors
  • Red Flag Conditions
  • Practical Application
  • Human Error Identification and Resolution Guide

Bob Graham has functioned as a Leader and Internal Coach for all levels of the Multi-Site Global Organizations with a special emphasis on Learning Organization approaches. Bob has over 30 years’ experience in the Quality and Continuous Improvement fields and has held many managerial and leadership roles in these areas during his career. Having seen the outstanding accomplishments that can be achieved by combining world class business systems, teams, and organizational learning, Bob has focused his own development, as well as the organizations employing him, to achieve ever higher levels of understanding and applications in these areas leading to high performing organizations and results.

Bob holds two (2) Bachelor’s Degrees from the University of Pittsburgh in Chemistry and Business Finance. Bob also holds an MBA from the University of Pittsburgh with concentrations in Operations Management and Human Resource Management.

Bob is an ASQ Certified Manager of Quality/Organizational Excellence, Quality Engineer, Six Sigma Black Belt and Auditor, and a past President of the Southwest Louisiana Section of ASQ.