Welcome ASQ Members!

Help needed: We are still seeking assistance from our members to find & schedule speakers for BOTH the Technical AND Membership Sessions at our monthly meetings. If you can help by speaking at one of the sessions yourself, can recommend a speaker or can assist the committee on a regular basis, please contact the Section Chair or another Leadership member.


To receive monthly email updates from the Section, update your email information at ASQ National. (After logging in, click “My Account“; under Communication, click “Opt In/Opt Out“; then click “Edit“, then check the box next to “Section Communication“.) Section 800 will not distribute your email address or send unnecessary messages.

ASQ Cleveland is looking for an opportunity to visit a local company for a membership meeting in 2019. If your company is interested in hosting the Section for a monthly meeting and facility tour, contact the Section Chair or Programming Chair. (Use of a cafeteria or similar area would be necessary for dinner.)

Welcome new members! (November):

Vandana Arestad, Tricia E Binkiewicz, Terri Busser, Shanel Crosswhite,

Kevin Daily, Andrew Hoza, Mark J. Magda, Matt Mukavetz,

Tanya Saengsiphan, Ryan Scott, Matt Spilka



Location:       Tri-C Corporate College East: 4400 Richmond Rd, Cleveland, OH 44128, unless otherwise noted (click here for printer-friendly directions).


From I-271: Take the LOCAL lanes to the Harvard Road exit. Turn west onto Harvard Road. Turn left (south) onto Richmond Road, Corporate College East will be on your right.

5:15 to 5:45 PM                      Technical Session – *when listed*
5:45 to 6:30 PM                      Networking. Also, Dinner *only* when listed (reservation required)
6:30 to 7:30 PM                      Presentation/Questions

When dinner is listed, reservations for dinner are REQUIRED to allow proper planning to ensure everyone who placed a reservation receives a meal.

Dinner cost is $5. Call the Meeting Reservation Line at 216-556-0723 to register for dinner and/or meetings no later than 12 o’clock noon the Monday prior to the Wednesday meeting.

Meeting schedule:

Wednesday, January 16, 2019 – Corporate College East

*** THERE IS NO Technical Session or Dinner currently scheduled for January ***
6:30 PM – Member Session – Mark Netzel, A Simplified Approach to a Process Based Quality System.”

An Introduction to the Process-based QMS – Adding Value to Your Business. This presentation will review some of the fundamental steps in developing a process-based system for your QMS in order to add value to your business.

 What is “Process Based Management”?

  • Managing your business processes that make up your Quality Management System (QMS)
  • Determining the business processes that make up your QMS
  • Determining who “owns” the process
  • Measuring & managing the outputs of the process against an objective and goal
  • Taking action when the objective/ goal is not being met
  • Improving the process
  • Evaluating the relationships between your QMS processes (inputs/ outputs)
  • Differs from the “silo approach”.

What is a “Process”?

  • Transforms “inputs” into “outputs”
  • Has an “objective” with a goal
  • Can be monitored/ measured
  • Requires information
  • Requires “inputs” – materials to be transformed/ used
  • Has an “output” – product/ service/ information
  • Should “add value”
  • Connection with ISO 9001 based requirements
  • Determine the QMS processes needed
  • Determine the sequence and interaction of the processes
  • Determine the criteria and methods
  • Ensure the availability of resources for effective and efficient operation and control of the processes
  • Monitor & measure (where applicable)
  • Implement actions to achieve planned results and continually improve the processes
  • Examples of Common QMS Business Processes

 Where Do I Start?

  • Reinforce the Process Approach
  • Hold process owners accountable and give process authority
  • Implement continual improvement on the process

 Mark Netzel is VP of Quality, Die-Matic Corporation, Parma, OH, USA. Mr. Netzel has been a Quality Practitioner for almost 30 years. Mark has worked in the roles of Vice President of Quality, Director of Quality, Quality Manager, Quality Engineer, Quality Technician and Inspector. Throughout his career, he has worked in quality positions in the metal stamping, welding, automotive assembly, machining, rubber molding and label printing industries. Mark has been an Instructor for ASQ, Cuyahoga Community College and other adult education centers for the last 18 years. Mark holds ASQ Certifications in Quality Management, Reliability Engineering, Quality Engineering, Quality Auditing, Quality Technician, Quality Inspector, Quality Improvement Associate and is a Six Sigma Black Belt.

 Mark has been involved in the development and improvement of quality systems to automotive, aerospace and ISO based quality systems for decades.

 Mark certified as a TS 16949 2nd party Auditor and passed the examination for the Exemplar Global ISO 9001 Lead Auditor course.

Wednesday, February 20, 2019 – Corporate College East

5:15 PM – Technical Session – Stephanie Demyan, “cGMP Refresher Training.”

Applicable training in CFR 21 Part 111 cGMP in manufacturing, labeling, or holding operations of dietary supplements. This session will qualify as the annual required cGMP refresher training for employees, supervisors, managers, or executives.

*** THERE IS NO Dinner currently scheduled for February ***
6:30 PM – Member Session – Stephanie Demyan, “Dietary Supplements – Hogwash or Real?”  “Regulated or not?”

Aspects of quality, compliance, regulation and marketing associated with the manufacturing sites will be covered. The presentation is practical to the general consumer, as well as applicable to the physicians / practitioners prescribing Dietary supplements.

Stephanie is an enthusiastic Quality professional, technically at the top of her class, and down to earth in the practical. She has a Chemical Engineering degree, and also holds an MBA. She has served as an ASQ certification instructor (CQA), an ISO 9001 Lead Assessor, led a team in winning the President’s Award for cost improvement project which eliminated all errors. She also coached teams in significant cost improvement projects, and quality compliance.

Stephanie has previously had roles in the Quality Systems of major global corporations, in the OTC, Pharmaceutical, and Cosmetic manufacturers, and has spent the last 5 years focused on quality compliance in the Dietary Supplement sector.