Welcome ASQ members!

Help needed: We are still seeking assistance from our members to find & schedule speakers for BOTH the Technical AND Membership Sessions at our monthly meetings. If you can help by speaking at one of the sessions yourself, can recommend a speaker or can assist the committee on a regular basis, please contact the Section Chair or another Leadership member.


To receive monthly email updates from the Section, update your email information at ASQ National. (After logging in, click “My Account“; under Communication, click “Opt In/Opt Out“; then click “Edit“, then check the box next to “Section Communication“.) Section 800 will not distribute your email address or send unnecessary messages.

ASQ Cleveland is looking for an opportunity to visit a local company for a membership meeting in 2018-2019. If your company is interested in hosting the Section for a monthly meeting and facility tour, contact the Section Chair or Programming Chair. (Use of a cafeteria or similar area would be necessary for dinner.)

Welcome new members! (September):

Jeffrey Girimont, Shina Green, Nicole Hulec, Lynn Keller, Maria T Larena Markowitz,

Jason Maxwell, Nicole M. Pontikos, Zachary Renner, Justin E. Reynolds,

Charity Russell, Rick Schmittgen, Ralph A. Spaulding, Sharlene Whitney-Martin, Alexandra Yonkov



Location:       Tri-C Corporate College East: 4400 Richmond Rd, Cleveland, OH 44128, unless otherwise noted (click here for printer-friendly directions).


From I-271: Take the LOCAL lanes to the Harvard Road exit. Turn west onto Harvard Road. Turn left (south) onto Richmond Road, Corporate College East will be on your right.

5:15 to 5:45 PM                      Technical Session – *when listed*
5:45 to 6:30 PM                      Networking. Also, Dinner *only* when listed (reservation required)
6:30 to 7:30 PM                      Presentation/Questions

When dinner is listed, reservations for dinner are REQUIRED to allow proper planning to ensure everyone who placed a reservation receives a meal.

Dinner cost is $5. Call the Meeting Reservation Line at 216-556-0723 to register for dinner and/or meetings no later than 12 o’clock noon the Monday prior to the Wednesday meeting.

Meeting schedule:

Wednesday, September 19, 2018 – Corporate College East

*** THERE IS NO 5 PM Technical Session currently scheduled for September ***
 7 PM – Member Session – Rebecca A Morgan, “Why Lean Doesn’t Stick, And How To Change That.”

Many manufacturers (and other businesses) have “tried Lean” but very few have ingrained it in the organization and fully leveraged what Lean thinking can bring. This very interactive presentation will look at why a tools-based approach is short-sighted and discuss the most common organizational reasons for why even the implementation of tools is not sustained.

We will discuss the need for a Lean Management System, explain the components of that system, including implementation challenges and considerations, and provide examples. While the attendee with very little exposure to Lean can benefit from attending, the content is targeted to benefit those with more experience and the desire to breakthrough to truly excellent operations based on the philosophy of Lean.

The thought leadership of Rebecca A. Morgan, President of Fulcrum ConsultingWorks Inc., is expressed through consulting, writing, and speaking — the Johnny Appleseed of manufacturing operations strategy.

She has been directly responsible for cost and revenue centers in single and multi-plant situations. Before founding her consulting business in 1990 Morgan served in operations leadership for Perdue Farms, Cleveland Trust, Stouffer Foods, TRW and Precision CastParts.

Ms. Morgan has BA and MS degrees in Economics and additional post-graduate education. She is Board Approved in Operations Management by the Society for Advancement of Consulting, is certified as a Fellow by The Association for Operations Management (APICS) and was awarded Lifetime member status of the Association of Manufacturing Excellence (AME). In addition, she was inducted into the Million Dollar Consultant® Hall of Fame in 2017, one of 75 consultants in the world to be so honored.

She actively contributes to the body of knowledge and supports media efforts to inform the audience about operational issues.

Her book Start Smart, Finish Strong: Forging Your Path to Operational Excellence and Long-Term Success in the Manufacturing World is available through Amazon.com and iBooks; her e-book Strategic Profits is available through her website.

Her many published articles reflect her role as the Operations Expert for IndustryWeek, AME’s Target magazine, INC magazine, and the American City Business Journals. In addition, her expertise is frequently tapped by other national and industry publications, including Wall Street Journal, Fortune Magazine, Business Week, and Dow-Jones Newswires, as well as by radio programs.

Wednesday, October 17, 2018 – Corporate College East

*** THERE IS NO Technical Session or Dinner currently scheduled for October ***
6:30 PM – Member Session – Mark Netzel, “A Simplified Approach to a Process Based Quality System.”
An Introduction to the Process-based QMS – Adding Value to Your Business. This presentation will review some of the fundamental steps in developing a process-based system for your QMS in order to add value to your business.

What is “Process Based Management”?

  • Managing your business processes that make up your Quality Management System (QMS)
  • Determining the business processes that make up your QMS
  • Determining who “owns” the process
  • Measuring & managing the outputs of the process against an objective and goal
  • Taking action when the objective/ goal is not being met
  • Improving the process
  • Evaluating the relationships between your QMS processes (inputs/ outputs)
  • Differs from the “silo approach”.

 What is a “Process”?

  • Transforms “inputs” into “outputs”
  • Has an “objective” with a goal
  • Can be monitored/ measured
  • Requires information
  • Requires “inputs” – materials to be transformed/ used
  • Has an “output” – product/ service/ information
  • Should “add value”
  • Connection with ISO 9001 based requirements
  • Determine the QMS processes needed
  • Determine the sequence and interaction of the processes
  • Determine the criteria and methods
  • Ensure the availability of resources for effective and efficient operation and control of the processes
  • Monitor & measure (where applicable)
  • Implement actions to achieve planned results and continually improve the processes
  • Examples of Common QMS Business Processes

 Where Do I Start?

  • Reinforce the Process Approach
  • Hold process owners accountable and give process authority
  • Implement continual improvement on the process

 Mark Netzel is currently the VP of Quality, Die-Matic Corporation, in Parma, Ohio. Mark Netzel has been a Quality Practitioner for almost 30 years. Mark has worked in the roles of Vice President of Quality, Director of Quality, Quality Manager, Quality Engineer, Quality Technician and Inspector. Throughout his career, he has worked in quality positions in the metal stamping, welding, automotive assembly, machining, rubber molding and label printing industries. Mark has been an Instructor for ASQ, Cuyahoga Community College and other adult education centers for the last 18 years. Mr. Netzel holds ASQ Certifications in Quality Management, Reliability Engineering, Quality Engineering, Quality Auditing, Quality Technician, Quality Inspector, Quality Improvement Associate and is a Six Sigma Black Belt.  Mark has been involved in the development and improvement of quality systems to automotive, aerospace and ISO based quality systems for decades. Mark is certified as a TS 16949 2nd party Auditor and passed the examination for the Exemplar Global ISO 9001 Lead Auditor course.

Wednesday, November 14, 2018 – Corporate College East

*** THERE IS NO Technical Session or Dinner currently scheduled for October ***
6:30 PM – Member Session – John Gaul, An ROI Rubric™ – Ensuring Payback & Value Are Captured in Performance Excellence.”

Organizations and consultants who engage in performance excellence traditionally do a poor job of establishing the true payback of their efforts.  Sum It Ascent LLC and our partners at RB Sigma LLC (both located in N.E. Ohio) have established the ROI Rubric™ as a guide for, and to provide structure to, ROI calculations for problem-solving projects and beyond.  In addition to traditional continuous improvement, the ROI Rubric™ is a guide for:

  • Understanding and navigating effects of operational complexity
  • Effective accounting practices for truly lean enterprises
  • A powerful approach for strategic decision-making in design & development activities

The presentation provides a high-level overview of the ROI Rubric™ – and explains why we all need to be better practitioners in this domain.

 Short Bio:  Over 30 years of business consulting, engineering, quality and process improvement experience.  John Gaul has provided hands-on consulting and project leadership, helping countless companies quickly become more effective and efficient.  John has also trained and mentored over 2,000 problem-solving practitioners across a broad spectrum of industries in both transactional and manufacturing domains.  Always focused on results, he has partnered with clients and companies to achieve untold millions in benefits while also insourcing capability and teaching them to do it on their own.  For the past 15 years, John has been applying and sharing his knowledge via consulting with, training and mentoring problem-solving practitioners all over the world.